Refund policy

We have a 5-day return policy, which means you have 5 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@greatamericanbasketcompany.com. 
If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. We only provides prepaid return labels for products that arrive damaged, defective, or incorrect. 

You can always contact us for any return question at hello@greatamericanbasketcompany.com. 

Damages and issues
Please carefully inspect your order upon delivery. If you receive damaged, defective, or if you receive the wrong item, please contact us immediately by calling or texting 207-200-8748 or by email at hello@greatamericanbasketcompany.com and a team member will evaluate the issue and make it right. We will be glad to send you a shipping label to exchange or return your defective items.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
An exchange is usually the quickest way to change a product. To start an exchange, you can contact us at hello@greatamericanbasketcompany.com. 
If your exchange is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting an exchange will not be accepted. We only provides prepaid return labels for products that arrive damaged, defective, or incorrect.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 5 business days have passed since we’ve approved your return, please contact us at hello@greatamericanbasketcompany.com.